An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Example Job Roles:Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Programme Requirements:Must have 5 GCSEs including Maths and English at grade 9 - 4 (A* - C). We have to make sure that the Apprentice has the potential to achieve the different elements that make up the Apprenticeship qualification, and that they are working at the right level in their job role. It is a requirement to complete an initial assessment in English and Maths, and this may lead to taking some additional diagnostic assessments.
Typical Duration:24 months to complete, depending on the employer and apprentice needs.
Apprenticeship Content:This apprenticeship standard has been developed with the help of employers such as CMI, Acivico, Agillisys, Anglo Educational, Balfour Beatty, Barchester Healthcare, Barclays Bank, Boots UK Ltd, BBC, Civil Service, Codegent, Coop, Evolution Partnership, HMRC, Kinnerton Confectionery, NISA Retail Limited, One Stop, Opus Building Services, Sainsburys, Santander UK plc, Serco, umi Digital / Anglo Educational, Virgin Media, ILM, TUI, Markerstudy, Babcock, Gateshead Council, Lifetime.
There are a number of elements to each Apprenticeship and this is called a Standard. This Standard includes:
A knowledge based qualification:
- Level 5 ILM Diploma in Principles of Leadership & Management
On Programme Assessment:
- Portfolio of evidence
- Assessment of behaviours and skills
- Team leadership
- Organisational performance - delivering results
- Personal effectiveness - managing self
- Interpersonal excellence - managing people and developing relationships
- Maths, English at Level 2
- Portfolio of evidence
- Competency-based interview
- Professional discussion
- Test of knowledge using scenarios with questions
What can an Apprentice do next?On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.
If you have any questions or queries relating to apprenticeships, please contact the apprenticeship team Apprenticeships@newcollege.ac.uk