NCFE Customer Service in Health and Social Care Settings Level 2 - Workbook Study

Distance/Online Learning

About the course

Our courses enable you to boost your career with a nationally recognised qualification even if you don’t have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.

This course enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

This course is ideal if you are local to Swindon, new or returning to learning and can be offered via a workbook option with one-to-one support from a tutor.

Entry requirements

  • This course is fully funded by the Government and to qualify, you must have been resident in England for the last three years and be an EU citizen. You must also be 19 years old at the start of the academic year.
  • If you are 19 – 23 years old you must hold at least a full level 2 qualification (5 GCSEs, Level 2 NVQ Diploma, BTEC Level 2…)
  • You must have a minimum of Level 1 Literacy
  • Distance Learning isn’t for everyone. If at your enrolment we feel that this mode of study may not be quite right for you, we will help you to find the one that is.

Where next?

  • You could complete one of our other Health & Social Care programmes (e.g. End of Life Care, Safe Handling of Medication, Prevention and Control of Infection).
  • If you are local to Swindon and working in a Health and Social Care setting for a minimum of 15 hours a week, you could progress to a Level 2 or 3 NVQ in Health & Social Care depending on your job role.

Employability

This could lead to a job role linked to Care and Education based environment.

What additional resources will I need?

No additional resources are required.

Fees information

  • Free
  • However, if you do not complete your course, you will be charged £125 to cover administration and learning material costs.
  • For further career guidance, the National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work opportunities. This service offers confidential and impartial advice and is supported by qualified careers advisers. https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx

Contact

Contact a member of the Swindon North Star Team on 01793 498404 or email: businessfirst@swindon.ac.uk