Business and Administration Apprenticeship (Level 3)


Business and Administration Apprenticeship (Level 3)


Level 3

Subject area:

Business and Enterprise


Queens Drive or North Star

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Example Job Roles

Business Administration Apprenticeships can be found in all sectors and job roles can include, Administration Officer/Executive, Personal Assistant, Secretary and Office Supervisor.

Programme Requirements

Must have 5 GCSEs including Maths, English and ICT at grade 9 - 4 (A*- C) or be willing to undertake Functional Skills Level 2. We have to make sure that the Apprentice has the potential to achieve the different elements that make up the Apprenticeship qualification, and that they are working at the right level in their job role. It is a requirement to complete an initial assessment in English and Maths, and this may lead to taking some additional diagnostic assessments.

Typical Duration

18 months to complete, depending on the employer and apprentice needs.

Apprenticeship Content

There are a number of elements to each Apprenticeship and this is called the Framework or Standard. This particular apprenticeship is available as a 'Framework' or a 'Standard'.

The Framework

Competence Element

Mandatory Units:

  • Communications in a Business Environment

  • Manage Personal and Professional Development

  • Principles of Administration

  • Principles of Business

  • Principles of Business Communication and Information

Optional Units:

  • Contribute to the Improvement of Business Performance

  • Create Bespoke Business Documents

  • Deliver a Presentation

  • Monitor Information Systems

  • Administer Human Resource Records

  • Bespoke Software

  • Understand the Legal Context of Business

  • Contribute to the Organisation of an Event

  • Resolve Administrative Problems

  • Administer Finance

  • Contribute to the Development and Implementation of an Information System

Skills Element

  • Functional Skills in Maths, English and ICT at Level 1 and 2

Employer Rights and Responsibilities

  • This looks at apprenticeship agreements, contracts of employment, diversity and equality, holiday and salary entitlements. Also included is vital information relating to health and safety, data protection and discrimination.

Personal Learning and Thinking Skills

  • Some soft skills embedded in to your qualification and consist of Reflective Learning, Self-Management, Team Working, Creative Thinking, Independent Enquiry and Effective Participation.

The Standard

This apprenticeship standard has been developed with the help of employers such as BT, Npower, Federation of Small Businesses, Peter Jones Foundation, MBDA Missiles, Peugeot, Sodexo, Total Security Services, Business Resource & Innovation Network International Ltd, Boots UK, Osborne Property Services, Carillion PLC, Bpi Recycled Products, Great Guns Marketing, Berkley Group PLC, British Council, Capita Group, Accelerator Solutions Ltd, Northern PowerGrid, Manheim, Royal Bank of Scotland, Institute of Customer Service, Serco, Homebase, Scottish Water, Royal Navy/Babcock, Thames Valley Police, Army Personnel Services Group.

There are a number of elements to each Apprenticeship and this is called a Standard. This Standard includes:

A knowledge based qualification

  • Diploma in Business Administration Level 3
    (Delivery is part of the standard cost but there will be an additional charge of £245 to cover the certification and registration fee)

On Programme Assessment

  • Portfolio of evidence

  • Assessment of behaviours and skills

  • Technical knowledge and understanding

  • Technical competencies

Functional Skills

  • Maths, English at Level 2

End-point assessment

  • Knowledge Test

  • Portfolio-based Interview

  • Project Presentation

What can an apprentice do next?

Progression can be made to a Higher Apprenticeship in Business Administration at Level 4 or Management Apprenticeship.

Useful Link

If you have any questions or queries relating to apprenticeships, please contact the apprenticeship team

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