In this course, participants will gain insights into effective communication techniques and will learn how to handle various challenging scenarios that arise within team dynamics. The learning objectives include:
Understanding the root causes and triggers of difficult conversations within teams
Mastering techniques for active listening and empathetic communication
Developing strategies to de-escalate conflicts and promote constructive dialogue
Enhancing skills in providing clear and constructive feedback
Building resilience and emotional intelligence to navigate and manage stress
Creating an inclusive environment that fosters open communication and trust
Applying these techniques to real-life situations to improve team performance and cohesion.
For more information about this qualification, please contact our team at businesssolutions@newcollege.ac.uk.
