Terms, Fees and Conditions
An explanation of course fees
Some qualification courses are partly subsidised by the Government depending if you meet their funding rules, your age and the level of qualification. The subsidy is reflected in the course fee. If you meet certain eligibility criteria for fee tuition, some courses may be free.
These courses are generally not subsidised and therefore not available for fee remission.
Business Qualification Courses
Please refer to adverts for details
Am I eligible for FREE tuition? *
Additional information: Benefit Waiver. You may be eligible for free tuition, if your course (marked with #) is at Level 2 or below and qualifies for government funding, providing you meet one of the following criteria:
- You are not working and are taking a course to gain the skills to enter employment OR
- You are working and taking a course to progress into more sustainable employment and your take-home pay (disregarding benefits) is less than £338 a month (individual benefit claims) or £541 per month joint benefit claim with your partner.
In addition to either of the above you must be in receipt of either:
- Jobseekers' Allowance/Credits, Employment Support Allowance or Universal Credits because of unemployment with a requirement to undertake skills training/ in a work related group. OR
- Means Tested Council Tax support and PIP (Personal Independence Payments). The course for these categories must meet local labour market needs and be directly relevant to your employment prospects, to be advised by the College.
You must inform the college of any change in circumstances before the start date of your course which may affect your fee reduction.
Also you may be eligible for free tuition if your course is at level 2 or below and qualifies for government funding, providing you meet the following criteria:
You are working and earn less than £17,004.00 annual gross salary (Note: further government eligibility criteria applies)
First Full Level 2 or 3: If you are taking your first full Level 2 or 3 and you will be 19-23 at the start date of the course, please enquire about your eligibility for a reduction in fees, qualifying courses only.
Advanced Learner Loan: If you will be 19+ at the start date of a qualifying Level 3, 4 or 5 course, enquire about applying for an Advanced Learner Loan as a means to pay for your course, eligible courses are marked with an ALL symbol. In order to apply for a loan you will need to obtain a Funding Information letter from us to complete your loan application with the student loan company. (Once your learning is completed repayment of the loan will fall due and be collected through the tax system once you are earning £26,575+).
GCSE Maths/English course: If you are 19 or over and do not hold a GCSE Maths/English grade C/4 or above then you may be entitled to free tuition for a GCSE Maths/English course(s).
EHCP Education Health Care Plan and aged 19+ as at 31/8/2020 and under 25 at course start date. Please contact email@example.com for further information.
Can I pay for my course instalments?
New College operate several different instalment schemes including the opportunity to pay through Flex pay. Please contact our Enrolment Team for more information on instalment plans.
Details of the College Fee Policy are available from the New College website. All fees are correct at time of going to print. All information provided is subject to government funding rule changes.
Exam and material fees
Exam fees are included in our prices except where indicated on an information sheet and are non-refundable if you decide not to take the exam. Some courses may have additional material costs; this information is listed on the relevant course information sheet.
Before you start your course, you may be asked to take an assessment in Maths or English. This is to check that you have the appropriate level of English or Maths skills to enable you to succeed on your chosen course(s) and for us to be able to support you in your learning.
If you have any questions about this assessment contact Tracy on 01793 732865 or email firstname.lastname@example.org
Information, advice and guidance
Further information, advice and guidance can be obtained from our Part time Enrolment team on the courses offered in our brochure on 0808 172 1721. We aim to acknowledge all requests for information within 2 working days. Or, you can visit our website for course information which is provided on the information sheets. You can access careers advice about work and training from the National Careers Advisory Service on 0800 100 900.
New College is committed to Equality, Diversity, Inclusion and Excellence. If you have any concerns or comments regarding equal opportunities and diversity, contact our Equal Opportunities Co-ordinator at email@example.com
Under the Rehabilitation of Criminal Offenders Act (1974), you are required to disclose if you have any unspent criminal convictions. You will need to provide this information within 7 days of making this application by contacting the Customer Services Manager at New College by phone on 01793 732801 for a confidential discussion. Please note that some courses e.g. Care, Childcare or Health Studies require you to undergo a DBS disclosure. This will include both spent and unspent convictions as well as cautions, reprimands and final warnings.
Changes to the programme
We aim to run all the courses in this publication but we reserve the right to close or change them. If a course recruits low numbers, we may reduce the contact time in class to enable the subject to run but without offering a reduction in fees. If enrolments are insufficient or for other reasons, we may be unable to run a course, we will give a full refund and as much notice as possible. Once a course has started you are asked to attend classes regularly. The College reserves the right to close an existing course at any time if the number of students attending falls below the minimum required. In these circumstances we will give you a partial refund. In the case of tutor sickness/ absence the College will make every effort to offer a replacement as quickly as possible.
Additional support needs
If you consider that you have additional learning support needs then the College will endeavour to make reasonable adjustments in order to support your learning. The College will consider its duty under the Equalities Act 2010 to make any reasonable adjustments requested.
Cancellations and refunds
If you withdraw from a course lasting less than 15 weeks you will not be entitled to a refund other than in exceptional circumstances. For any courses lasting more than 15 weeks but less than 24 which you withdraw from within the first 2 weeks of the start date of the course, the College will give a partial refund of 50% of the full tuition fee.
If you withdraw at or after 2 weeks no refund will be given. For courses lasting 24 weeks or more which you withdraw from within the first 6 weeks of the start date of the course the College will give you a partial refund of 50% of the full tuition fee. If you withdraw at 6 weeks or any time after 6 weeks no refund will be given. ESOL: As all ESOL courses are under 15 weeks, all fees are payable if students withdraw at any point.
If you enrol on a course and wish to cancel before the start date of the course, refunds will be considered on a discretionary basis, depending on whether your place can be sold to another person*. This refund policy applies to all students regardless of the method of payment.
If you withdraw from your course and feel exceptional circumstances prevent you from continuing, you have the right to appeal the remainder of your fees. You can email your appeal to us at firstname.lastname@example.org but this must be done within 28 calendar days of your withdrawal letter. Refunds will not be made for matters of inclement weather, minor illness, change in accommodation, domestic changes or work commitments. Exam fees are not refundable
If you choose not to enter the exam. A minimum number of students are needed for each course to run. Where this is not achieved we will contact you to advise that the course will have to be cancelled. We try to give at least a week’s notice; however we try to leave the course open as long as possible to ensure it runs. If New College need to cancel your course then a full refund will be given.
* Not applicable to Access or HE courses
Our Customer Charter is available from Reception and on our website. Please call for information or look at our website.
Please note courses do not normally run during half term or holiday periods. Please call for information or look at our website.
We are grateful to the Educational Skills Funding Agency, Swindon Borough Council and the European Social Fund for their support