Information and Advice for Results Days

Update on BTEC results (24.8.20)

Pearson have now communicated to us that all eligible learners will receive their results by Friday 28 August 2020, with the priority on issuing the Level 3 results.  Please see the section below on Accessing your grades.

Preparing for BTEC results info here

Letter from Pearson here

FAQs for Learners here

Updated information on re-release of A Level and BTEC results (28.8.20)

We have received new grades from the A Level awarding bodies.  These are the higher grade of either the Centre Assessed Grade (CAG) which was originally submitted by the College OR the adjusted grade.  

You will be able to access your new set of grades online via ProPortal  -  reminder of the process can be found below.  Please note that we will not be automatically re-issuing printed versions of your grades, unless we receive a specific request from you and we would advise that you capture screen shots.  Please request a print version by emailing and also address any additional exam queries to this address.  

If you were holding a university offer which you have subsequently lost owing to adjusted grades, your first point of call should be to contact the university directly but if you require any advice and support on university places, please email  

With regard to BTEC grades, the majority of these will not have changed, owing to the way they were calculated by the awarding body.  Where we have identified individuals whose grades do not match teacher assessments, we will be appealing on your behalf, so you do not need to do anything. We are still awaiting clarity on this appeal process. 

We are completely aware that this has been an incredibly difficult and distressing time for you as students and frustrating for us as educators, who have not seen anything like this before in our experience.  Please rest assured that we will do anything in our power to support you and help you successfully move on to the next stage of your life journey.

Appealing your grades

Ofqual and the examining boards have now issued issued further guidance on the appeals process. The grounds for appeal are now very narrow; there are no appeals on the basis of the Centre Assessed Grade (CAG) not matching mock results or other assessments.

The guidance is reproduced below. If you feel you have grounds for appeal you must submit your appeal with justification before 10 September 2020 by sending a new email to 

 If you are unhappy with your grade you should also consider entering to retake the exams in the autumn session whether you are appealing or not as you may not have the result of the appeal before the deadline for entering for these exams.  Please read the Information on re-sits section later below.

 Guidance on the appeals process for GCSE, AS and A level 

If you have concerns about how your grades were arrived at, you should talk to your school/college about your options.  Only schools and colleges can submit an appeal. This also applies to private candidates (students who do not study in a school or college.) If this applies to you, you must ask the centre that submitted your CAG to appeal on your behalf. It is important to remember that:  

• you can ask your school or college to check whether it made a mistake when submitting data to the exam board. If your school or college finds it made a mistake in the data it provided, it can ask the exam board to correct it  

•  your school or college can appeal to the exam board on your behalf, if it believes the exam board made a mistake when it communicated your grades  

•  you cannot challenge your school or college under the appeals process on the CAG grades it submitted or your rank order positions – any appeal would have to be undertaken by someone better placed than your teachers to judge your likely grade if exams had taken place. In the unique circumstances of this summer, we do not believe there is such a person.

•  you cannot appeal because your mock exam result was higher than your grade. Your mock grade will have been taken into account in deciding your CAG.  

It may help you to understand how the Centre Assessment Grades were awarded. Your teachers looked at your results and performance in assessments across the whole year and your attendance patterns in awarding your centre assessment grade. These were then checked and approved by the curriculum manager and the assistant principal.    

You may find it useful to look at the following two documents which outline the conditions in which an appeal can be made. 

Information on resits

If you disagree with your CAG, you do have the opportunity to sit your exam(s) in the Autumn 2020 Exam Series. Even if you are planning to, or have already submitted an appeal request you can be entered for the exam, pending the outcome of your appeal.  Further details about the Autumn Exam Series and the form you need to complete can be found on the Exam Results and Certificate Information page of the VLE. Please Note: the deadline for submitting the “Intention To Sit” form has been extended to Friday 28th August 2020. This deadline is for both A-Level and GCSE. Autumn exams are not available for vocational qualifications.

Further to the Government guidance on sitting exams in the Autumn Exam Series we can advise that any student who does wish to re-sit their exam will not be charged an exam fee.

GCSE Results - what next?

Information for current New College students

We have tried to provide as much information and as many sources of help below as possible; please read carefully and follow instructions depending on your own situation.

Please do not come into College without booking an appointment via one of the methods below. This is to ensure the safety of all during this COVID-19 pandemic.

Accessing your grades

We will be releasing all results online, owing to COVID-19.  Please do not come onto campus to collect your results; they are not available for physical collection. Instead you will be able to access your results as below: 

1)      Online via Pro Portal - for both GCSE/Level 2 grades and re-released A Level/Level 3 grades

If you are unhappy with your CAG, please email examhelp@newcollege inbox with your name, student number and reason for complaint/appeal.

Accessing ProPortal from home

You can access the Student ProPortal from home in three different ways: 

1)      Visit and select ProPortal from the bottom of the homepage.

2)     Visit (click on ProPortal to login, there is no need to login to the VLE first). 

3)      Enter directly into your browser.

To login you need to use your Student ID, Eg: 123456, and your normal College password

*DO NOT BE ALARMED if your dashboard looks blank or a message appears on screen saying 'No Student Records Found'. You will need to change the academic year in the top left hand corner to the screen (back to 19/20).

After this, you will need to select Student Details from the Learner Information Menu Bar / Button. Your final grade will be displayed to the right of your course in the Enrolment Details table. 

You will also be able to view your Statement of Exam Results, which include results for any retakes or past exam results by selecting Reports from the top horizontal menu. Select option 4, Statement of Examination Results and click on the PDF icon to the right to download. 

If you experience issues accessing Pro Portal on Results Day, please contact the IT Helpdesk on:  01793 732864 

Sources of Information, Advice and Guidance

Advice and Guidance from College

For information on results and Autumn exams: 

Please contact the Exams Team on 01793 209452/01793 209451.

For advice and guidance on UCAS and University Clearing places:

Please email with your query.  

For information on courses and returning to New College for another year

Please email

For all other enquiries, not covered by the above:

Please email with your Student ID number and enquiry. 

Happy with your grades and want to celebrate?  

Download our special filter from the New College Instagram and Facebook accounts for your own selfie, remembering to tag New College when you post, drop us a private message over Facebook or Instagram, or email: